Emilija Rožinskytė
Senior Key Account Manager
Vilnius, LT.About
Senior commercial professional with 6 years of progressive experience at Wolt, recognized for 'Redefining' performance in high-stakes enterprise account management across restaurant, grocery, and pharmacy verticals in Lithuania. Expertly manages complex cross-functional projects, drives significant revenue growth (e.g., 2.6x monthly revenue, 5x ads revenue), and successfully launches new categories, thriving on solving challenging business problems with innovative strategies.
Work
Wolt
|Senior Key Account Manager
Vilnius, Lithuania, Lithuania
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Summary
Manages Tier S and Tier 1 enterprise accounts across multiple verticals in Lithuania, consistently achieving top performance ratings by driving strategic growth and operational excellence, resulting in significant category and revenue expansion.
Highlights
Led Lithuania's first OTC medicine delivery category launch, coordinating legal, tech, and product teams through full regulatory compliance and capturing ~33% of a key pharmacy partner's order volume.
Revitalized a major restaurant partnership in decline, scaling monthly revenue 2.6x through structured negotiation, relationship rebuilding, and resolving persistent technical blockers.
Spearheaded the end-to-end launch of a major grocery chain, encompassing marketing, POS integration, and quarterly growth planning, achieving significant monthly sales from a zero baseline.
Secured a multi-year commercial negotiation integrating subscription programs and logistics, now driving ~47% of that partner's order volume.
Managed comprehensive partner marketing, including campaign planning, budget allocation, and audience-targeted ad packages, to achieve individual partner growth and retention targets.
Owned and optimized operational performance metrics across retail accounts, including order fulfilment, rejection, and substitution rates, while leading POS integration troubleshooting.
Acted as a commercial reference point for the wider KAM team, providing expert consultation on account strategy, negotiations, and complex cross-vertical problem-solving.
Wolt
|Restaurant Account Manager
Vilnius, Lithuania, Lithuania
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Summary
Managed a portfolio of approximately 200 restaurant merchants in Lithuania, consistently rated Excellent for driving substantial sales growth, improving profitability, and enhancing partner engagement.
Highlights
Grew monthly sales for exclusively contracted Tier 1 accounts from €1.9M to €2.8M, managing complex commercial structures and revenue commitments.
Enhanced portfolio profitability through strategic commission renegotiations, reducing platform-covered discounts and increasing basket size via upselling and Wolt+ conversion.
Boosted portfolio ads revenue 5x by implementing audience-targeted campaigns and partner-specific commercial strategies.
Successfully negotiated and renewed profitable exclusivity contracts and Wolt+ subscription terms across 30+ merchants.
Developed and executed co-marketing campaigns tailored to individual partner growth targets, concurrently mentoring incoming Key Account Managers on commercial approach.
Wolt
|Restaurant Associate, Customer Support Associate
Vilnius, Lithuania, Lithuania
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Summary
Supported merchant operations and customer inquiries, contributing to successful campaign oversight, developing training materials, and effectively onboarding new team members.
Highlights
Managed a diverse merchant portfolio, ensuring smooth operations and high satisfaction levels.
Oversaw and supported various merchant campaigns, contributing to their successful execution.
Handled merchant and courier inquiries efficiently, resolving issues to maintain operational flow.
Developed comprehensive training materials and successfully onboarded new team members, enhancing team capabilities.
Regus Group
|Community Associate
Vilnius, Lithuania, Lithuania
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Summary
Managed front-desk operations, coordinated community events, and ensured efficient data management across billing, CRM, and inventory systems for a co-working space.
Highlights
Managed front-desk operations, providing a welcoming and efficient experience for clients and visitors.
Organized and executed community event planning, fostering a vibrant and engaging environment for members.
Maintained accurate data across billing, CRM, and inventory systems, ensuring operational efficiency and data integrity.
Education
Vilnius University
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Bachelor of Business Management
Marketing
Languages
English
Lithuanian
Skills
Enterprise account management
Enterprise account management.
Commercial negotiations
Commercial negotiations.
Partner growth strategy
Partner growth strategy.
Data analysis & reporting
Data analysis, Reporting.
Cross-functional collaboration
Cross-functional collaboration.
Stakeholder management
Stakeholder management.
Problem solving
Problem solving.